Order FAQ's

How long will it take to ship my order?

All stock items are shipped out within 24 hours. If an item is out of stock we will contact you with a delivery time for your entire order - this will generally be approximately 7 business days. If we are experiencing an extended lead time on an item we will ship your stock items to you and notify you that your back order will be shipped free of charge on arrival. 

How will I know when my order has shipped?

You will receive your tracking number via email confirmation. 

What if I need to cancel my order?

Please contact us via email info@ironbarkpets.com.au OR phone Emma on 0448 202 753 (preferrable). Where possible if an order hasn't shipped we should be able to cancel it. If you have ordered custom items and your order has been processed we are unable to cancel your order.