Shipping and Returns

Domestic Shipping:

 

All orders are shipped with tracking for $7.95 per order. 

Orders are shipped either by Australia Post Parcel Post tracked satchels or Fastway tracked shipments. If they do not fit into satchels they will be packed appropriate. Tracking number will be provided via email on fulfillment of your order.

No responsibility is taken for any Fastway shipments that are left unaccompanied by Fastway couriers at your address.  

Local pickup is available from Casula, NSW - address will be provided to you via email on confirmation of order receipt. Pickup will be by appointment only and is available after 4.30pm Monday to Friday and by arrangement on weekends.

International Shipping: 

Unfortunately we do not offer international shipping at this time through our website, please contact us via email to place your order.  

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 Days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ironbarkpets.com.au

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded but may be exchanged if in original condition and packaging.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ironbarkpets.com.au and send your item to: Po Box 1, Casula, NSW, 2170

Shipping

To return your product, you should mail your product to: Po Box 1, Casula, NSW, 2170

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations

As we endeavour to ship same day or next morning, if you wish to cancel your order you will need to do so prior to shipment of the items. Custom ordered items are not able to be cancelled.